Do you accept returns or exchanges?
At this time, all items are final sale. We do not accept returns or exchanges, so please double-check your order before placing it.
My order is missing an item or I received the wrong bag. What should I do?
We're sorry about that!
Please contact us through our Contact Form and include:
• Your order number
• A photo of the items you received
• A photo of your packing slip
• The name of the missing or incorrect bag
Providing this information helps us resolve the issue and send the correct item as quickly as possible.
I entered the wrong shipping address. Can I change it?
If your order has already been processed, we're unfortunately unable to change the shipping address.
Once your order has shipped, you can use your USPS tracking number to contact USPS. They may be able to hold your package for pickup at a local USPS location.
My package has already shipped, but the shipping address is incorrect. What can I do?
Once an order has left our warehouse, we cannot intercept it or make changes to the shipping address.
Please contact USPS using your tracking number to see if they can hold your package for pickup at a USPS location.
Do you offer bulk orders?
Yes! We'd love to help with bulk orders.
Please contact us with:
• The tote bag(s) you're interested in
• The quantity you'd like to order
• Any deadlines or special requests
We'll get back to you with more information.
Can I wash my tapestry tote bag?
Yes!
For best results:
• Wash with similar colors.
• Use the delicate cycle.
• Lay flat to dry.
• Allow approximately 24 hours to dry completely.
With proper care, your tote should look as good as new.
Can I wash my tote organizer?
Yes, but we recommend hand washing only.
The organizer contains interior materials that can wear down more quickly in a washing machine. Hand washing helps preserve its shape and extend its lifespan.
