FAQ

PRODUCT INFORMATION

What is a Pre-order?
A pre-order involves reserving an item that is currently unavailable for purchase but will be released soon. Items on pre-order are sent out once they arrive at the warehouse. When making a pre-order, the credit card is charged at the time of placing the order.

How will my order be shipped if I order in-stock and pre-order items together?
When combining orders with both in-stock and pre-orderable items, shipping occurs in two distinct phases: available items are shipped using standard shipping methods, while pre-orderable items are shipped immediately once they are in stock.

SHIPPING & DELIVERY

Do you offer worldwide shipping? 
Yes, our shipping services extend globally.

Order Processing & Cut-Off Times:
All orders are processed within 1-2 business days starting from the time the shipping confirmation email is dispatched. Orders placed after 1:00 PM (EST) Monday-Friday may be processed the following business day. Additionally, all orders placed on weekends will be processed the next business day. Please be aware that delays could arise due to factors such as payment authorizations, product availability, or customs processing. Additionally, during our sales period, holidays and other peak seasons, the high volume of orders may lead to extended delivery times.

Can I modify my shipping address? 
Should you require adjustments to your shipping or delivery details post-order placement, please get in touch with us promptly. Regrettably, shipping information, including the delivery address, cannot be altered once the order has been dispatched.

EXCHANGES & RETURNS

What is your return and exchange policy?
To ensure a seamless shopping experience, please be aware that all orders are deemed as final sale.
Should you have any questions or require assistance, our responsive team is always ready to assist.

ORDERS & PAYMENTS 

Can I modify my online order? 
We begin to process orders immediately, which may limit our ability to accommodate changes. If you need additional support, please reach out to our Customer Care team.

How can I track my order status?
We recognize the significance of keeping you well-informed about the progress of your order! Here's our approach to keeping you updated:

Order Confirmation Email: Right after placing your order, we'll promptly send you an email confirming your order. This email will provide a summary of your purchase, along with your unique order number.

Shipping Notification: Once your order is carefully packed and prepared for shipment from our warehouse, we'll send you an email to notify you about the shipping details. This email will contain your tracking number.

Order Tracking: You can utilize the provided tracking number to monitor the journey of your package. Simply click on the tracking number from the shipping notification email or input it on the carrier's website to receive real-time updates regarding your delivery.

Should you have any inquiries about the status of your order or need assistance with tracking, don't hesitate to get in touch with our dedicated Customer Support Team. We're always here to assist you!

Taxes and Duties
The prices shown on the website do not encompass taxes. As you move forward with your order, any applicable sales tax and shipping fees will be computed based on the overall merchandise value and exhibited on the Order Summary page.

Shipments within Canada will not incur extra duty charges.

Price adjustments 
Totelyfineco does not provide price adjustments for previously purchased items or price matching with other retailers.